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#SIZEWISE MEDICAL EQUIPMENT PROCESSOR SERIES#

Had close relations with clients, had many onsite and tele-conference meetings with the clients to keep them up to date on all accounts activates and progressing, also to inform them of new product launches.

Correcting billing errors and other types of account discrepancies.

Handling a multitude of incoming calls covering a wide range of customer services and obtaining information for trouble or service requests.

Working with customers on billing issues, service questions, feature descriptions and product information.

Support for all communication on SCADA network for gas monitoring network.

#SIZEWISE MEDICAL EQUIPMENT PROCESSOR SERIES#

Trained on Siemens Hi-com 300 and Hi-Path 4000 series administration, can perform all adds, moves, and changes on switch network.

Creating reports on details of investigations on wireless and landline day to day usages.

Management & set up of wireless communications networks including Blackberry’s and Blackberry Server, IP air cards, Cell phones and Mobile Radios.

Handled all trouble calls company wide, for Voice and Frame telecom issues.Management of telecom spend, per quarter per inter-company department.Processing a multitude of telecom billing services including wireless, frame, and voice service for all active facilities.

Management of all Telecommunications including billing and Daily tracking of all Telecommunications for Company.Telecommunications Technical Support Specialist Experience in the functioning of different types of telecom including T-1 service, ATM, Point to Point, frame relay, and Confidential service and some local.Have knowledge in the activation functions of 56k to 4.5 megabit circuits, also with the activation of voice grade T-1 and Confidential voice circuits, in addition to some router and Confidential knowledge.Worked with both the Verizon technical group and customer equip vendor on activations of circuits.Provide telecom implementation engineering support including attending daily customer activations.Understand and follow the healthcare facilities’ policies and procedures.Providing product education to hospital and healthcare facility contacts.Maintaining inventory tracking control records.Operating and maintaining a SizeWise box truck, Installing and/or removing medical equipment.Cleaning and conducting preventative maintenance on medical equipment.Provider customer delivery of Bariatric equip.

Handled trouble calls and basic help desk solutions for Cellular technologies.Created weekly carrier information to migrate over users.Maintained Cellular database inventory for Mobility Migration project.Worked as an contracted Telecom Analyst for Education Management Corporation.Helped designed and managed customer portals for access into the material tacking system so the customer can now see daily status of work being performed.Manager of MTS, design and implement the material tracking system (barcoding) for internal movement of customer orders and products inside Monessen facility. Worked with billing, quoting, ordering, inventory, staging and product delivery also day to account activities.Project Coordinator working closely sales, project management group and customer to maintain and track all new orders.Highly proficient with All Microsoft office products, have had training in Excel, Visio, Access, Share point, Outlook and Word. In 2006 gained Certifications on Siemens Switches. Trained on Siemens Hi - com 300 and Hi-Path 4000 series administration, can perform all adds, moves, and changes on switch network.